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CANCELLATION POLICY
Planning changes to your schedule? For cancellations within 48 hours of your appointment, a $30 charge will be applied. Cancellations or reschedules within 24 hours or on the same day will result in the full cleaning charge. Please plan accordingly!
We look forward to delivering an exceptional cleaning experience. Thank you for choosing Crystal Clean! Please confirm your agreement to the cancellation policy before assigning a dedicated technician.
DO YOU GUARANTEE YOUR SERVICES?
Certainly! Although we would prefer for you to be present and approve the cleaning before the tech leaves, we know that isn't always possible. For that reason, we offer a 72-hour satisfaction guarantee. If you have any concerns or are not completely satisfied with our cleaning services within that time frame, please reach out to us, and we will promptly address and resolve any issues to ensure your satisfaction. Your happiness with our services is our commitment. We do not give refunds.
WHAT CAN I EXPECT WHEN YOU ARRIVE?
WHAT DO YOU OFFER THAT OTHER COMPANIES DONT?
At Crystal Clean House Cleaners we take pride in offering several unique benefits that set us apart from other cleaning companies:
1. **Personalized Service:** We tailor our cleaning services to meet your specific needs and preferences. Your satisfaction is our priority, and we go the extra mile to ensure your home is cleaned exactly the way you want it.
2. **Trained and Trustworthy Team:** Our cleaning professionals are extensively trained, background-checked, and fully insured for your peace of mind. You can trust us to care for your home and belongings.
3. **72-Hour Satisfaction Guarantee:** We offer an extended 72-hour satisfaction guarantee, giving you extra time to report any concerns or issues with our services. We're dedicated to making things right.
4. **Transparent Pricing:** Our pricing is upfront and transparent, with no hidden fees. You'll know exactly what to expect before we begin cleaning.
6. **Flexible Scheduling:** We offer flexible scheduling options to accommodate your busy lifestyle. Whether you need a one-time deep clean or regular maintenance, we can work around your schedule.
7. **Excellent Customer Service:** Our friendly and responsive customer service team is always ready to assist you. We value open communication and are here to address any questions or concerns promptly.
8. **Online Booking and Reviews:** You can easily book our services online, and we encourage you to browse through our 1000+ positive reviews to see what our satisfied customers have to say about us.
9. **Interest-Free Financing:** We offer interest-free financing options through Afterpay, making it even more convenient to access our top-notch cleaning services.
We believe these unique offerings demonstrate our commitment to providing exceptional cleaning services that prioritize your needs, safety, and satisfaction. Choose Crystal Clean House Cleaners for a cleaning experience that goes above and beyond.
HOW DOES PRICING WORK?
At Crystal Clean House Cleaners, we offer a range of cleaning packages designed to suit your needs. We categorize our packages into five tiers: Crystal Essentials, Crystal Clarity, Crystal Deluxe, Crystal Elite & Crystal Perfection Plus. The key factor in determining your package is the square footage of your property.
**Flat-Rate Pricing:**
We believe in transparent and straightforward pricing. All our cleaning services come with flat-rate pricing, ensuring you know exactly what to expect without any hidden costs.
**Customized Service:**
Based on the size of your home and your chosen package, we provide a customized cleaning plan to ensure your space is spotless and refreshed to your satisfaction.
This approach allows us to offer you a tailored cleaning experience that fits your specific requirements. If you have any questions or would like to discuss the right package for your home, please feel free to contact us. Your satisfaction is our priority.
When Crystal Clean House Cleaners arrives at your home, you can expect a professional and thorough cleaning experience. Here's what you can anticipate:
1. **Punctuality:** Our team will arrive at your scheduled appointment time, respecting your schedule and time commitments.
2. **Friendly and Trained Staff:** Our cleaning professionals are courteous, well-trained, and fully equipped to handle the cleaning tasks ahead.
3. **Detailed Assessment:** Before we start cleaning, we'll conduct a brief assessment of your home to understand your specific cleaning needs and any areas that require special attention.
4. **Customized Cleaning Plan:** We will create a customized cleaning plan based on your preferences and any specific instructions you provide. You can let us know if there are areas you'd like us to focus on or any particular cleaning products you prefer.
5. **Efficiency:** Our team will work efficiently to complete the cleaning tasks promptly without compromising on quality. We use effective cleaning techniques and eco-friendly products to ensure a pristine result.
6. **Thorough Cleaning:** We pay attention to every detail, from dusting and vacuuming to sanitizing surfaces and mopping floors. We aim to leave your home spotless and refreshed.
7. **Respect for Your Property:** You can trust us to treat your home and belongings with care and respect. We take precautions to avoid any damage or disruption during the cleaning process.
8. **Clear Communication:** If you have any questions or concerns during the cleaning, our team is always available to address them. We value open communication with our clients.
9. **Final Walkthrough:** After completing the cleaning, we'll do a final walkthrough to ensure every aspect of your cleaning plan has been executed to your satisfaction.
10. **Satisfaction Guarantee:** We stand behind our work. If you have any concerns about the cleaning, please let us know within 72 hours, and we will promptly address and resolve any issues. We do not give refunds.
11. **Payment and Feedback:** Your balance is due when the tech arrives. We also appreciate any feedback you may have to help us improve our services further.
At Crystal Clean House Cleaners, our goal is to leave your home sparkling, and we strive to make the entire cleaning process a hassle-free and pleasant experience for you. Your satisfaction is our priority.